Is lead generation a part of sales or marketing?
In my understanding, lead generation is a critical process that straddles both the sales and marketing domains. From a marketing perspective, it's about creating awareness and sparking interest in your product or service. Sales, on the other hand, takes these generated leads and works to convert them into customers. So, essentially, lead generation acts as a bridge connecting marketing efforts to sales results. It's a collaborative endeavor that requires both teams to work together for success.
Why do customers journey mapping?
In my latest blog post, I delve into the importance of customer journey mapping. It's a strategic process of capturing and understanding the full customer experience, step by step, with a particular product or service. Businesses use it to identify potential gaps, pain points, and opportunities, essentially putting themselves in their customers' shoes. This valuable tool not only improves customer satisfaction and loyalty, but can also boost overall business growth. It's a win-win for both the company and its customers!